Get In Touch

We're Here to Help You

Have questions about our services? Need assistance with your account? Reach out to our team—we're always ready to support your healthcare journey.

Frequently Asked Questions
Quick answers to common questions

How do I book an appointment?

Simply search for a doctor by specialty, select your preferred time slot, and confirm your booking using tokens or direct payment.

What payment methods do you accept?

We accept M-Pesa, credit/debit cards, bank transfers, and our unique token system for flexible healthcare access.

Are video consultations secure?

Yes, all our video consultations are end-to-end encrypted and HIPAA compliant to ensure your privacy and security.

How do I access my medical records?

All your medical records are securely stored in your account dashboard. You can access and download them anytime.

Send Us a Message
Prefer to write? We'll respond within 24 hours
Operating Hours
Monday - Friday8:00 AM - 8:00 PM
Saturday9:00 AM - 6:00 PM
Sunday & HolidaysEmergency Support Only

24/7 Emergency Support

For urgent medical issues, call our emergency line at +254 711 000 000

Need Immediate Assistance?

Our support team is always ready to help with any questions or concerns.

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